![]() ![]() “…Effectiveness can be measured in many ways and I would posit that credible, actionable intelligence is the pinnacle of such effectiveness…”.“…trust between an operative and their handler is of prime importance to the success of missions, a trust that should never be betrayed…”.“…Law enforcement officer(s) appear to receive little, if any training in most departments”.‘…undercover ops in policing….appears that it’s a very mixed bag, largely due to training and the inherent risks associated with law enforcement…”.“Effectiveness will be highly dependent on the handler”.In that dialogue, Serrao noticed what he believes to be several important issues: The appropriate, safe, and effective use of confidential informants in law enforcement. The International Association of Law Enforcement Intelligence Analysts hosts a LinkedIn group called “Law enforcement confidential informants and intelligence,” in which a discussion formed about Further, it provided little (if any) capacity for measuring an informant’s or a handler’s risk and/or efficacy. ![]() Needless to say, the system was vulnerable to mistakes and mismanagement. We used a very crude paper-based system to manage the informant contacts and a slightly less crude Excel spreadsheet to manage payments made to them.” “We had several thousand documented informants in our files,” Serrao explained, “of which roughly 400 were being contacted and paid or remunerated in some way every day. In his 25 years as a captain with the New Jersey State Police, Steve Serrao had extensive dealings with confidential informants, including cultivating and working them as an intelligence officer, protecting them as they became official government witnesses, and even relocating them after they’d testified for the State.Īt one point in his career, Serrao was involved in managing the confidential informant program for the NJSP Intelligence Bureau (he now serves as a law enforcement consultant at SAS, a leading analytics software and services provider). ![]()
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